Shipping policy

Shipping Policy — Orga Vastr

Last Updated: 13 October 2026

At Orga Vastr, we believe that thoughtful fashion takes time. As a made-to-order brand, our garments are prepared with care after an order is placed, allowing us to focus on craftsmanship, quality, and more mindful production.

Please read our Shipping Policy carefully before placing your order.

1. Made-to-Order Production

Most Orga Vastr garments are made to order. This means production begins after your order is confirmed.

Our garments require time for preparation, stitching, finishing, and quality checks before they are ready to be dispatched.

Estimated production time: [Insert your production timeline] business days from order confirmation.

The production timeline may vary depending on the garment, design details, size, customisation requirements, and order volume.

2. Order Processing and Dispatch

Once your order is confirmed, our team will begin the production process.

After the garment is completed, it undergoes a quality check before being packed and handed over to our shipping partner.

We will share shipping or tracking information when available.

Please note that production time and shipping time are separate. The estimated delivery period includes both the time required to prepare your garment and the time taken by the courier to deliver it.

3. Estimated Delivery Time

Delivery timelines depend on your delivery location and the availability of our shipping services.

Production: As specified on the relevant product page or communicated during the ordering process.
Shipping: Depends on the destination, courier service, and prevailing delivery conditions.

The estimated delivery timeline will be communicated to you where possible. These estimates are indicative and may change due to unforeseen production or logistical delays.

For urgent orders or a specific delivery date, please contact us before placing your order so that we can confirm feasibility.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout or communicated to you before the order is finalised.

Any applicable taxes or additional charges will be disclosed as required by law.

5. Delivery Information

Customers are responsible for providing a complete and accurate shipping address and a reachable phone number.

Orga Vastr cannot guarantee successful delivery where incorrect or incomplete information has been provided. Additional delivery charges may apply if a shipment must be re-sent due to customer-provided errors, subject to applicable law.

Please ensure that someone is available to receive the parcel at the delivery address.

6. Shipping Delays

We make every reasonable effort to prepare and deliver orders within the communicated timeline.

However, delays may occur due to material availability, production requirements, high order volumes, weather conditions, courier disruptions, public holidays, or other circumstances beyond our reasonable control.

If a significant delay affects your order, please contact us for an update.

7. Order Tracking

Once your order has been dispatched, tracking details will be shared where supported by our shipping partner.

Tracking updates may take some time to appear in the courier system after dispatch.

8. International Shipping

International shipping availability, charges, delivery timelines, customs duties, and import taxes will depend on the destination country and the shipping service available.

Please contact us before placing an international order to confirm availability and applicable charges.

9. Damaged or Incorrect Deliveries

If your parcel arrives damaged or you receive an incorrect item, please contact us as soon as possible at admin@orgavastr.com.

Please include your order number, a description of the issue, and clear photographs where relevant so that our team can review the matter and assist you in accordance with our applicable policies and consumer rights.